YOUR INFORMATION MATTERS
PRIVACY POLICY.
Effective 17 October 2026 · Handy Bros, South Africa
Who we are
Handy Bros provides property maintenance, repairs, installations and improvements in the KwaZulu-Natal South Coast area of South Africa. This policy explains how we handle personal information when you visit our website, contact us, or enquire about our services.
Information we collect
When you contact us, we may collect your name, phone number, email address, property address or suburb, details of the work requested, photographs, videos, voice notes, appointment preferences, and relevant communications. If you become a customer, we may also process quotations, invoices, payment confirmations and service records. Please avoid sending unnecessary sensitive personal information.
How we use information
We use information to respond to enquiries, assess and quote for work, schedule visits, provide services, communicate about jobs, keep business and accounting records, address complaints, and meet legal obligations. We process information where necessary for your request or our agreement with you, to comply with law, or on another lawful basis permitted by applicable law.
WhatsApp and automated assistance
Our website links to WhatsApp. We may use a WhatsApp-based automated assistant to collect enquiry details and help route messages to our team. Messages and enquiry details may be processed using Meta’s WhatsApp Business Platform and technical service providers such as Cloudflare. An automated response is not a confirmed booking or quotation. For urgent or dangerous situations, call us directly on 063 526 5267; do not rely solely on automated messaging.
Sharing and service providers
We may share information with our co-founders, staff, contractors or service providers only as reasonably needed to assess or complete your job, operate our communications and website, maintain records, or comply with law. Service providers may process or store information outside South Africa; where applicable, we take reasonable steps to ensure appropriate safeguards under POPIA. We do not sell customer personal information.
Security and retention
We use reasonable organisational and technical measures to protect personal information. No internet service is completely secure. We retain information only for as long as reasonably needed for enquiries, work, warranty or dispute matters, accounting and other legal requirements, then delete or de-identify it where appropriate. Specific retention periods depend on the record and applicable obligations.
Your choices and rights
Subject to applicable law, you may request access to or correction of your personal information, object to certain processing, or request deletion where legally permitted. You may also raise a concern with South Africa’s Information Regulator. To make a privacy request, email info@handybros.co.za. We may need to verify your identity before responding.
Website and external links
Our website may use basic technical information needed to operate and secure the site. Links to WhatsApp, Facebook or other external websites are governed by those providers’ own privacy practices. We do not currently offer customer accounts or online payment processing through this website.
Changes to this policy
We may update this policy as our services, systems or legal obligations change. The latest version will be published on this page.
Contact
Handy Bros — KwaZulu-Natal South Coast, South Africa. Email: info@handybros.co.za. Phone and WhatsApp: 063 526 5267.